Bought a computer worth more than $2000 through Shopdiscover on Lenovo.com 3 months ago simply because Discover offered 10% cash back. It was a big purchase for me and $200 was the only reason why I used the card.
Clicked the link, off to payment, Lenovo somehow blocked me from payment. Tried many times, didn’t go through. At that point I didn’t have a choice but to call Lenovo and Discover. A three-party phone call with Lenovo and Discover unblocked this purchase at Lenovo. However, actually Discover still held me after Lenovo unblocked the purchase so I had to make tons of phone calls to Discover to get one order through. Note, with every order I purchased through Shopdiscover. Finally order was made, but cash back bonus never appeared on my account.
About a month ago I called Discover, they said they needed to open an investigation for 2-4 weeks but didn’t ask me for any info or to fax anything. I waited and called today, talked with some person high in position in Customer Service, who said they can only offer me $50.
I tried to explain that I am not satisfied with the $50, because I followed all the directions for the $200. She kept saying that the order was processed through phone call, but who would call if the initial three-party phone-call also released the block from Discover, which they said they DID at that time?
I was trying to tell her that the idea behind Shopdiscover is, that a customer uses the card, shop through Discover, the merchant benefit from Discover customers and offer a cash back, so it is a Win-Win-Win. I didn’t do anything wrong, I shopped the computer with Discover, the merchant got benefit, Discover got benefit, now WHERE IS MY BENEFIT THAT WAS PROMISED? Yes, *I* was trying to tell her that. But she didn’t let me finish my first sentence, she kept saying what she wanted to say without listening to the customer (no I wasn’t even yelling at her! I was trying to explain, she, on the other hand, was on the edge of yelling.) And in the end, she hanged me up without listening to me! How ridiculous!
If anybody from Discover read this message, please only contact me if you can get me the $200 I deserve. Otherwise please don’t waste my time any more, and this is my Goodbye with Discover.